Returns & Exchanges
At Outcast USA, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our streamlined process ensures that updating your wardrobe is as effortless and bold as our fashion collections.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Ship It Back
Print the prepaid shipping label provided through the portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing